Return & Exchange Policy

At LUXE Haus, we take great pride in the quality and craftsmanship of our merchandise. If, for any reason, you are not fully satisfied with your purchase, our Client Care team will gladly assist you with a return or exchange, subject to the following conditions:

Eligibility

  • Merchandise must be in perfect, saleable condition with all original packaging, tags, and accessories.

  • A valid proof of purchase (receipt or order confirmation) is required.

  • Returns and exchanges must be initiated within fourteen (14) days of the original purchase date.

  • Merchandise must be in perfect, saleable condition with all original packaging, tags, and accessories.

  • A valid proof of purchase (receipt or order confirmation) is required.

  • Returns and exchanges must be initiated within fourteen (14) days of the original purchase date.

Refunds

  • Approved refunds will be issued in the form of Store Credit (e-Gift Card), redeemable at any time toward future purchases.

  • Store Credit is non-transferable and may not be redeemed for cash.

Exchanges

  • Items may be exchanged for alternate sizes, colors, or other merchandise of equal or greater value.

  • If the new item exceeds the original purchase value, the difference may be settled at the time of exchange.

Non-Returnable Items

For the comfort and safety of all clients, the following items are considered final sale and cannot be returned or exchanged:

  • Personalized or monogrammed items

  • Made-to-order or bespoke products

  • Intimates, swimwear, or earrings (where hygiene regulations apply)

  • Items marked as Final Sale at the time of purchase

Gifts

  • Merchandise received as a gift may be returned in exchange for Store Credit.

  • Refunds will not be issued to the original purchaser for gifted items.

Return Instructions

On the packing slip included with your order, please indicate the Reason Code for your return in the space provided beside each item. Kindly include this packing slip in your return package.

Please note: Items marked Final Sale are not eligible for return or refund.

Reason Codes

1 – Did Not Fit
2 – Did Not Like
3 – Incorrect Item Received
4 – Item Damaged
5 – Other

Processing & Store Credit

  • Original shipping charges are non-refundable.

  • Refunds will be issued as Online Store Credit, redeemable exclusively at yourluxehaus.com.

  • If your new purchase exceeds the value of your Store Credit, the remaining balance may be settled using an additional payment method.

  • Store Credit is provided in U.S. Dollars and never expires.

Concierge Assistance

Our Concierge Team is delighted to guide you through the return or exchange process. For personalized support, please contact us at:
📧 concierge@yourluxehaus.com